Rememo Privacy Policy

Rememo application privacy policy

This Privacy Policy describes how Rememo operates, uses, and discloses information.

When we refer to Rememo, we mean the legal entity Rememo, which acts as the processor of your information, as more fully explained in the "Identification of Data Processor" section below.

Contents:

Applicability of this Privacy Policy

This Privacy Policy applies to Rememo's online productivity tools and platform, including related mobile and desktop applications (collectively referred to as Services), https://rememo.io and other Rememo websites (collectively referred to as Websites), as well as other interactions (e.g., customer inquiries, collaboration features such as chat, etc.) you may have with Rememo. If you do not agree with the terms, do not access or use the Services, Websites, or any other aspect of Rememo's business.

This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the Rememo platform ("Third-Party Services"), or any other third-party products, services, or businesses.

Additionally, this agreement governs the provision, access, and use of the Services ("Customer Agreement"), including the processing of any messages, comments, or other content submitted through Service accounts (collectively referred to as "Customer Data"). The user who uses the services controls their instance of the Services (their "Workspace") and any associated Customer Data. If you have any questions about specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use. If you have an account, you may check your account to obtain the contact information of the owner(s) and administrator(s) of your Workspace. If you have received an invitation to join a Workspace but have not yet created an account, you should seek assistance from the Customer who sent the invitation.

Information We Collect and Receive

Rememo may collect and receive Customer Data and other types of information ("Other Information") in a variety of ways:

  • Customer Data: Customers or individuals granted access to a Customer's Workspace (Authorized Users) routinely submit Customer Data to Rememo when using the Services.

  • Other Information: Rememo also collects, generates, and/or receives Other Information:

    • Workspace and Account Information: To create or update a Workspace account, a User may use their Google account or other services to log into the Services.

    • Usage Information: Access to data: Services may be accessed by logging in through a Google account or other customer services, from which the customer can access Rememo services.

    • Cookie Information: Rememo uses cookies and similar technologies to provide the Rememo services.

    • Third-Party Services: Rememo uses Google and other service accounts as authorized third-party clients. Typically, Third-Party Services are software that integrates with our Services, and the Customer may allow their Authorized Users to enable and disable these integrations for their Workspace. Rememo may also develop and offer Rememo applications that connect the Services to a Third-Party Service. Upon enabling, the Third-Party Service provider may transmit certain information to Rememo. For example, if a cloud storage application is enabled to allow file imports into a Workspace, we may receive the user’s name and email address of Authorized Users along with additional information that the application has elected to make available to Rememo to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Rememo. When a Third-Party Service is enabled, Rememo is authorized to connect and access Other Information made available to Rememo in accordance with our agreement with the Third-Party Service provider and any authorization(s) provided by the Customer (including its Authorized User(s)). However, we do not receive or store passwords for any of these Third-Party Services when connecting them to the Services. For additional information about Third-Party Services, please refer to the privacy policy of those third parties.

    • Contact Information: With your device's or other third-party API's consent process, any contact information that an Authorized User chooses to import (e.g., an address book from a device or API) is collected when using the Services.

    • Third-Party Data: Rememo does not intend to receive or transmit any User data from third parties for marketing and advertising purposes.

Generally, no one is legally or contractually obligated to provide any Customer Data or Other Information (collectively referred to as "Information").

How We Use Information

Customer Data will be used by Rememo in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law.

Rememo uses Other Information solely to improve the functionality of the Services and integrate with Third-Party Services, such as saving files to cloud storage. This does not mean that user data will be shared with third parties. If in the future we need to share anonymized information, we will update our Privacy Policy. We have no business purposes related to user data.

We also do not plan to ever send any personal emails or other messages to users. All important information about the service will be posted on the website.

Data Retention

Rememo will retain Customer Data in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or anonymization of certain related Other Information. Rememo may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include retaining your Other Information after you deactivate your account for the period of time needed for Rememo to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

All data is stored in a Digital Ocean cluster in Bangalore, which ensures compliance with data protection regulations and the use of secure modern facilities.

How We Transfer and Disclose Information

This section describes how Rememo may transfer and disclose Information as described in the "Information We Collect and Receive" section above. Customers determine their own policies and practices for the sharing and disclosure of Information. Rememo does not control how they or any other third parties choose to share or disclose Information.

  • Customer’s Instructions: Rememo may transfer and disclose Information in accordance with Customer’s instructions and with appropriate consent, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process. Some instances of transferring upon Customer request may incur an additional fee.

  • Displaying the Services: When an Authorized User submits Information, it may be displayed to other Authorized Users in the same or connected Workspaces. For example, an Authorized User’s email address may be displayed with their Workspace profile.

  • Collaborating with Others: The Services provide different ways for Authorized Users working in independent Workspaces to collaborate, such as Rememo Connect or email compatibility. Information such as an Authorized User’s profile information may be shared according to the policies and practices of another Workspace(s).

  • Customer Access: Owners, administrators, Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to Information.

  • Third-Party Service Providers and Partners: We may engage third-party companies or individuals as service providers or business partners to process Information and support our business. These third parties may, for example, provide virtual computing and storage services.

  • Third-Party Services: Customers may enable or permit Authorized Users to enable Third-Party Services. We require each Third-Party Service to disclose all permissions to access information in the Services, but we do not guarantee that they do so. When enabled, Rememo may transfer Information to Third-Party Services. Third-Party Services are not owned or controlled by Rememo, and third parties that have been granted access to Information may have their own policies and practices for its collection, use, and sharing. Please check the permissions, privacy settings, and notices for these Third-Party Services or contact the provider if you have any questions.

  • During Business Changes to Rememo: If Rememo is involved in a merger, acquisition, bankruptcy, liquidation, reorganization, sale of some or all of Rememo’s assets or stock, financing, public offering of securities, acquisition of all or part of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Information may be shared or transferred, subject to standard confidentiality agreements.

  • To Comply with Laws: If we receive a request for information, we may disclose Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.

  • To Protect Our Rights, Prevent Fraud, and Ensure Safety: To protect and defend the rights, property, or safety of Rememo, its users, or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues, including preventing death or imminent bodily harm.

  • With Consent: Rememo may share Information with third parties when we have consent to do so. For Workspaces registered to corporate legal entities, Rememo may share Information with consent of the primary Workspace owner or an authorized corporate officer. For Workspaces created without formal affiliation, Rememo may require user consent.

Security

Rememo takes steps to protect the Information you provide against loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Information we collect, process, and store, and the current state of technology. Given the nature of communications and information processing technology, Rememo cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click on a link to a third-party site, you leave our site, and we do not control or endorse the content or practices of that third-party site.

Age Restrictions

To the extent prohibited by applicable law, Rememo does not allow the use of our Services and Websites by anyone younger than 13 years old. If you learn that anyone under 13 has unlawfully provided us with personal data, please contact us, and we will take steps to delete such information.

Changes to this Privacy Policy

Rememo may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Rememo will provide additional notice on the website. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

International Data Transfers

Rememo may transfer your Personal Data to countries other than the one in which you reside. To the extent that Personal Data is transferred across borders, Rememo will ensure that such transfers are compliant with applicable data protection laws and regulations in the relevant jurisdiction according to Rememo's obligations.

Your Rights

Individuals residing in Thailand have certain legal rights concerning their personal data. Subject to any exceptions provided by law, you may have the right to request access to Information, as well as seek to update, delete, or correct this Information. This is usually achievable through the settings and tools available in your Services account. If you are unable to use the settings and tools, please contact the Customer who controls your workspace for additional access and assistance.

To the extent that Rememo's processing of your Personal Information is subject to applicable data protection laws, Rememo relies on its legitimate interests, described above, to process your data. Rememo may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to Rememo's use of your Personal Data for this purpose at any time.

Users are not entitled to any compensation from Rememo. Rememo is a free platform, and if users experience any damage due to their own negligence, such as fraud, Rememo will not be held liable for such cases.

Contacting Rememo

Please feel free to contact Rememo if you have any questions about this Privacy Policy or Rememo's practices, or if you are seeking to exercise any of your statutory rights. Rememo will respond within a reasonable timeframe. You may contact us at hello@rememo.io.

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